Success case

"Green conservation project"

Shanghai, located in the economically developed Yangtze River Delta, the resident population of 24,151,500. According to statistics, the city's total retail sales of social consumer goods in 2013 reached 801.905 billion yuan, accounting for the proportion of 3.4%; urban residents per capita consumption expenditure of 28,155 yuan, accounting for 64.2% per capita disposable income. With disposable income continued to improve, changes in consumer attitudes and consumption structure, and increasing consumer demand. However, under the conditions of market economy, as consumers and producers and operators drive their own interests, the interests of the relationship between them is not always consistent, and often there is a conflict, the consumer is often in a weak position, and the operator can not organizer contend that those who become dependent on the economy vulnerable to operator abuse, but consumer protection is not a matter of individual consumers. Sanding program for the business sector responsibilities under: commitment to product quality supervision and management of circulation and circulation of food safety responsibilities, the Organization of the service areas of consumer rights work, according to the division of investigation of counterfeit and other illegal acts, consumer guidance counseling, complaint, reported receiving, processing and network system construction work, the protection of operators, consumers legitimate rights and interests.
The project was established projects: a new "Consumer Protection Law" as an opportunity to further establish the "five concept" to increase consumer awareness, education and guidance, and strengthen consumer rights and the circulation of goods quality control areas of focus, and promote the rule of law and improve the system of rights and grassroots activist network construction, to further promote consumer rights protection work to a new level.
Use by the project team developed and demonstrated by expert evaluation system and scoring criteria, data acquisition, the authenticity of the field research, questionnaires and interviews, a special performance of the consumer protection objective evaluation. Based on the questionnaire survey, field research, a number of key performance aspects of research and data compilation of interviews, data analysis, index scores, Evaluation draw the following conclusions: consumer protection special target completion is generally good, comprehensive performance is better, basically to achieve the desired objectives.